Refund Policy

Big Steve Return Policy

At Big Steve, we strive to ensure that you are fully satisfied with your purchase. Please carefully review our policy below for returns.

Returns Only for Company Error

We only accept returns if there has been an error on our part, such as:

• Wrong item sent

• Damaged or defective items

• Items significantly different from their description

If your item arrives as described and in good condition, we do not offer returns or exchanges.

How to Start a Return

If there is an issue with your order due to a company error:

1. Email us at bigsteve.helpdesk@gmail.com within 15 days of receiving your order.

2. Provide your order number and describe the issue with the item.

3. We will review your case and, if eligible, send you a return label and instructions for returning the item.

Return Shipping

• If the return is our fault (e.g., wrong item, damaged product), we’ll cover the return shipping.

• If the item is returned for any other reason, the return shipping cost will be the customer’s responsibility.

Refunds

• Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days.

• Original shipping fees (if any) are non-refundable.

Non-Returnable Items

Some items are not eligible for return, including:

• Items that match their description and arrive in good condition

• Clearance/final sale items

• Gift cards

• Custom or personalized products

• Perishable goods (if applicable)

Need Help?

If you have any questions or need assistance, please contact our support team at bigsteve.helpdesk@gmail.com.